Last Updated: March 2026

At Australian Foods, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You have 7–14 days from the date of receiving your order to request a return.

To be eligible for a return:

• • The item must be unused and in the same condition that you received it.

• • The item must be in the original packaging.

• • You must provide a receipt or proof of purchase.

Certain items may not be eligible for return due to hygiene or food safety reasons.

2. Non-Refundable Items

The following items cannot be returned or refunded:

• • Perishable food items

• • Opened food packages

• • Items damaged due to misuse

• • Products purchased on clearance or special promotion

3. Refunds

Once we receive your returned item, our team will inspect it and notify you about the status of your refund.

If your return is approved:

• • Your refund will be processed within 5–10 business days.

• • The refund will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

4. Late or Missing Refunds

If you have not received your refund yet:

1. 1. Check your bank account again.

1. 1. Contact your credit card company.

1. 1. Contact your bank as processing times may vary.

If you still have not received your refund, please contact us.

5. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please contact our support team.

6. Shipping Returns

Customers are responsible for paying return shipping costs unless the product is damaged or incorrect.

Shipping costs are non-refundable.

If a refund is approved, the return shipping cost may be deducted from the refund amount.

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

• • Contact us within 48 hours of delivery

• • Provide photos of the product and packaging

We will arrange a replacement or refund as quickly as possible.